Abacus Agents celebrates 21-year partnership with ERA
Independent fenestration component supplier for the trade sector, Abacus Agents, is celebrating its 21-year partnership with leading hardware brand, ERA. For over 30 years, Abacus Agents, which has bases in both Dundee and Glasgow, has been the go-to supplier of hardware and door and window furniture to fabricators and door manufacturers across Scotland.
For 21 of those years, Abacus Agents has been supplying customers with an extensive range of ERA products for PVCu and composite windows and doors, including its high-performance door and window locks, and premium collection of Fab&Fix decorative hardware. Even supplying Fab&Fix before they became a part of ERA’s comprehensive line of fenestration solutions back in 2012.
The company, which also supplies weatherseals from Schlegel (part of the ERA ’s sister brand) to its varied customer base, attributes the longevity of the partnership to ERA’s quality products and excellent customer service. Abacus Agents also cites the regular training opportunities ERA provides as one of the many reasons it has partnered with the Midlands-based manufacturer for over 20 years.
Arlene Brown, Technical Sales Manager at ERA, said: “It has been a pleasure working so closely with the team at Abacus Agents over the years. It is also great to hear that our customer service and quality products are some of the main reasons that the team have partnered with ERA as one of their main suppliers for such a long period of time, because as our customers will know, we pride ourselves highly on their experience with our customer service team and the products we supply.”
Joe McHaffie, Continuous Improvement Manager at Abacus Agents, said: “ERA not only provides an extensive product range that meets the latest industry standards, but the team also go the extra mile to ensure we are supported.
“They provide great quality point of sale displays for our branches, and they are also eager to deliver regular in-house technical training, which supports us in offering our customers the best advice and guidance.
“What’s more, when it comes to decorative hardware, such as letterplates, door knockers and handles, ERA’s Fab&Fix range offers a range of styles, along with up-to-date colour ranges, to give our customers a breadth of choice when specifying robust security solutions for maximum peace of mind. Long may our partnership continue!”
