Service Status

ERA Service Status

We aim to keep all customers as informed as possible about the operational status of our connected smart home security products.

This page is updated whenever a known service issue is identified, and will show the current status for each product in our smart security range.

If all products are showing no issues, your system should be operating as expected. If you're experiencing a problem that isn't listed here, please don't hesitate to contact our customer service team — we're always happy to help.

What is Covered by This Page?

The ERA Service Status page covers connected smart home security products, including wireless alarm systems, security cameras, and other app-enabled devices in the ERA range. These are products that rely on network connectivity, cloud services, or companion apps — and so may occasionally be subject to service interruptions outside of normal product faults.

For issues relating to mechanical products such as door locks, cylinders, window handles, or other non-connected hardware, please contact our customer service team directly or call us on 01922 490049.

Current Service Status

The products below are actively monitored.

Any known issues will be listed beneath the relevant product.

Where no issues are displayed, the product is operating normally.

Reporting an Issue

If you believe you're experiencing a service issue with one of the products listed above that isn't currently reflected on this page, we'd like to know about it.

Getting in touch helps us identify and resolve problems faster for all customers.

You can reach our team by: calling 01922 490049, using the Contact Us form on our website, or emailing us directly. Our customer service team is available Monday to Friday during normal business hours.

Need Further Support?

For product setup guidance, troubleshooting advice, and technical documentation for ERA smart security products, visit our Technical Downloads section.

You can also review our Terms and Conditions and Smart Security & App Privacy Policy for further information about how our connected products operate.