ERA Protect Plus Subscription Package, Annual (12 months)

Delivery of Goods

1.1      Subject to Clause 1.2, the Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree ("Delivery Location") at any time after the Supplier notifies the Customer that the Goods are ready.

1.2      Notwithstanding Clause 1.1, if it is agreed between the parties that the Customer shall collect (or arrange for collection of) the Goods, the Customer shall do so from the Supplier's premises or such other location as may be advised by the Supplier before delivery ("Collection Location") within three Business Days of the Supplier notifying the Customer that the Goods are ready.

1.3      Delivery of the Goods shall be completed (as applicable):

1.3.1    where the Supplier delivers the Goods pursuant to Clause 1.1, upon the Goods' arrival at the Delivery Location; or

1.3.2    where the Customer collects the Goods pursuant to Clause 1.2, upon the completion of loading of the Goods at the Collection Location.

1.4      Any dates quoted for delivery or collection of the Goods are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

1.5      If the Customer fails to collect, accept or take delivery of the Goods within three Business Days of the Supplier notifying the Customer that the Goods are ready, then except where such failure or delay is caused by a Force Majeure Event or by the Supplier's failure to comply with its obligations under the Contract in respect of the Goods:

1.5.1    delivery of the Goods shall be deemed to have been completed at 9.00 am on the third Business Day following the day on which the Supplier notified the Customer that the Goods were ready; and

1.5.2    the Supplier shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).

1.6      If three Business Days after the Supplier notified the Customer that the Goods were ready for collection  or delivery the Customer has not accepted or taken delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.

1.7      Subject to Clause 1.8, the Customer shall not be entitled to reject the Goods if the Supplier delivers up to and including 10 per cent more or less than the Quantity of Goods ordered, but a pro-rata adjustment shall be made to the Order invoice on receipt of notice from the Customer that the wrong Quantity of Goods was delivered. 

1.8      The Supplier may deliver the Goods by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.

1.9      If the Supplier requires the Customer to return any packaging material to the Supplier:

1.9.1    the Supplier shall inform the Customer of the same in advance of delivery of the relevant Goods;

1.9.2    the Customer shall make such packaging materials available for collection at such times as the Supplier shall reasonably request and in a suitable condition to allow for re-use by the Supplier; and

1.9.3    returns of packaging materials shall be at the Supplier's expense (save that the Supplier reserves the right to recover the cost of replacement packaging from the Customer in the event that the packaging materials are not made available for collection in accordance with the terms of Clause 6.9.2).

Quality of Goods

2.1      Unless a separate warranty is given by the Supplier in relation to the Goods (which will be subject to any terms contained in such warranty), the Supplier warrants that on delivery, and for a period of 12 months from the date of delivery ("Warranty Period"), the Goods shall:

2.1.1    conform in all material respects with their description and any applicable Goods Specification;

2.1.2    be free from material defects in design, material and workmanship; and

2.1.3    be fit for the purpose for which such Goods are commonly supplied for (to the extent that the Goods are used in an appropriate and reasonable manner by the Customer or end user and in appropriate conditions for the nature of such Goods). 

2.2      Subject to Clause 2.3, if:

2.2.1    the Customer gives notice in writing during the Warranty Period within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in Clause 2.1;

2.2.2    the Supplier is given a reasonable opportunity of examining such Goods; and

2.2.3    the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier's place of business at the Supplier's cost,the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

2.3      The Supplier shall not be liable for the Goods' failure to comply with the warranty in Clause 2.1 if:

2.3.1    the Customer makes any further use of such Goods after giving a notice in accordance with Clause 2.2;

2.3.2    the defect arises because the Customer failed to follow the Supplier's oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice;

2.3.3    the defect arises as a result of the Supplier following any drawing, design or Goods Specification supplied by the Customer;

2.3.4    the Customer alters or repairs such Goods without the written consent of the Supplier;

2.3.5    the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions;

2.3.6    the Goods differ from the Goods Specification as a result of changes made to ensure they comply with applicable statutory or regulatory standards.

2.4      Except as provided in this Clause 7, the Supplier shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in Clause 2.1.

2.5      The terms of these Conditions shall apply to any repaired or replacement Goods supplied by the Supplier under Clause 2.2.

Return of goods

3.1      In respect of Goods which do not comply with the warranty in Clause 2.1, the provisions of Clause 2 shall apply.

3.2      In respect of Goods which comply with the warranty in Clause 2.1 but which the Customer nevertheless wishes to return:

3.2.1    any such returns shall be at the sole discretion of the Supplier;

3.2.2    the Supplier shall not accept returns of any part or incomplete boxes of Goods;

3.2.3    the Customer will not be entitled to any refund of the price paid for such Goods where the Goods have been used or damaged in any way; and

3.2.4    the Customer may be charged a handling fee at the rate which is in effect at the time of return of the Goods.

3.3    complaints of damage or shortages in transit must be made within three working days of the date of delivery. Notifications of total loss must be made within 14 days of the date of despatch, quoting despatch number.

All goods supplied are subject to the company terms and conditions - please refer to our Conditions of Sale for further information. 

Our Promise

ERA Home Security has an unrivalled reputation for high quality design and technical innovation establishing it as one of the UK’s leading Window and Door Hardware Manufacturers. All products have been designed to meet the requirements of current and proposed Standards and are manufactured in accordance with BS EN ISO 9001 Quality Management Systems, BS EN ISO 14001 Environmental
Management Systems and meet the requirements of BS EN 1670 for Corrosion Resistance.

ERA offers guaranteed performance and reliability provided the product is fitted and maintained in accordance with the manufacturer’s guidelines and shall not be subject to stresses and operating forces beyond recommended levels. In the unlikely event of a product failing as a result of defective manufacture or design, ERA will replace free of charge or credit any component returned and deemed as not meeting its high exacting standards. The credit shall not exceed the original value of the part. This guarantee applies to all products as detailed below, unless stated in exclusions. This guarantee does not apply to faults caused by wilful or neglectful damage or by excessive wear and tear. The guarantee as set out above is the full extent of ERA’s liability in relation to the products listed.

ERA will not be liable for any other losses incurred by its customer whether direct, indirect or consequential which might arise from any failure in the performance of its products. ERA reserves the right to recover costs incurred from handling false claims. 

This guarantee does not exclude any statutory rights of the purchaser.

Mechanical Guarantee

The mechanical operation of all window and door hardware and other mechanical components is guaranteed against defective materials and workmanship for a period of 10 years from the date such parts are purchased from ERA Home Security (including ERA and Fab&Fix).

All Trueglide sash balances are guaranteed for 10 years. Balances must be stored adequately to protect against dust, contaminant, damage,
corrosion or deterioration. See the exclusions section for specific products not included within the above.

Schlegel Weatherseals Guarantee

All Schlegel weatherseals are guaranteed against defective materials and workmanship for a period of 10 years from the date of manufacture when purchased from Schlegel International (includes Schlegel and Schlegel Building Products). This guarantee does not apply to surface finishes or to faults caused by wilful or neglectful damage or by excessive wear and tear.

Surface Finish Guarantee (Hardex)

The surface finish of all decorative hardware (handles, hinges, letterplates, knockers, numerals and letters) is guaranteed against defective materials and workmanship. The surface finishes covered by this warranty for a period of 10 years from the date such parts are purchased are: Hardex Chrome, Hardex Bronze, Hardex Rose, Hardex Gold, Hardex Graphite, Hardex Pewter, Antique Black and Forged Black.

Surface Finish Guarantee (Powder Paint)

The surface finish of all decorative hardware (handles, hinges, letterplates, knockers, numerals and letters) is guaranteed against defective materials and workmanship for a period of 10 years from the date such parts are purchased. The surface finishes covered by this  warranty are: White, Black, Silver, Premium Satin and Anthracite Grey.

Surface Finish Guarantee (S Series, Stainless Steel 316)

The surface finish of all S Series hardware (handles, letterplates, knockers, numerals and letters) is guaranteed against defective materials and workmanship for a period of 10 years from the date such parts are purchased. The surface finishes covered by this warranty are: Stainless Steel. 

Surface Finish Guarantee (Stainless Steel 304 and 316)

The surface finish of all Stainless Steel hardware (handles, letterplates, knockers, numerals and letters) is guaranteed against defective materials and workmanship for a period of 10 years from the date such parts are purchased. The surface finishes covered by this warranty
are: 304 Stainless Steel and 316 Stainless Steel. 

Conditions

In order to take advantage of our guarantee and warranty you must comply with the following Conditions:

1. The guarantee and warranty is solely for the benefit of the original purchaser of our parts. Please retain your dated sales invoice as proof of purchase and forward this to us in the event that you wish to make a claim.
2. Your account with us must be paid up to date at the time of any claim under this warranty and guarantee.
3. In the event of any claim, we must be allowed to inspect the relevant part which if faulty, must be returned to our ownership.
4. The part must be transported, stocked, installed, used, cleaned and maintained in accordance with our written instructions otherwise the guarantee and warranty will be invalidated.                                                   
5. Products installed in areas where exposure to corrosive contaminants is more prevalent (including, but not limited to, coastal and estuarine environments, regions of heavy industrial processing, and areas adjacent to construction activities) will require a higher frequency of cleaning cycles to maintain the high quality finish.

Failure to maintain the products in a clean condition will invalidate this guarantee.

Exclusions

1. This guarantee and warranty does not cover:
   1. the cost of any removal or installation of parts damage caused as a result of fair wear and tear, misuse, abuse or customer negligence; and
   2. damage caused by unauthorised modifications or use or repair or failure to follow cleaning and maintenance instructions.
2. This guarantee and warranty does not extend to the use of our products on commercial buildings nor to goods which are taken outside of the UK.
3. We reserve the right to invoice you for all of our reasonable costs incurred in handling claims which prove to be invalid under this guarantee and warranty.
4. The specified products below are excluded from the 10 year mechanical guarantee, where applicable the mechanical guarantee for that product has been included:
   1. 2/3 Lever Mortice Locks, 5 year mechanical guarantee
   2. Bathroom Locks, 5 year mechanical guarantee
   3. Fortress Classic Mortice Lock, 25 year mechanical guarantee
   4. All other Mortice Locks, 1 year mechanical guarantee
   5. Nightlatches (excluding BS Nightlatch), 1 year mechanical guarantee
   6. All Crompton Ironmongery, 1 year mechanical guarantee
   7. All other traditional hardware,1 year mechanical guarantee (please contact us for specific details)
   8. Any electromechanical products (please contact us for specific details)
   9. All other finishes unless stated are excluded from the surface finish guarantee.

To make a claim

1. Please forward to us details in writing of your claim, including your original dated sales invoice and a description of the defect within the relevant guarantee or warranty period.
2. If your claim satisfies our Conditions and is not subject to any of our Exclusions, we will ask you to return the defective part to us within four weeks of the date of our request. Our decision as to whether the part is defective shall be binding. If we agree that the part is defective we shall notify you in writing of our decision and our proposed response being either to provide a replacement part, repair the defective part or refund you the original purchase price.
3. This guarantee and warranty is in addition to any rights granted to you in respect of the quality of goods in our Conditions of sale.